Frequently Asked Questions About Windscreens & Our Services

Yes, we can travel to you. If you cannot get the vehicle to us, then for a small call-out fee we can make a time that suits you wherever you need the job done. Whether it's at your work or home or anywhere in between, we can make a time and place that meets your needs.

PLEASE NOTE: Windscreens needing ADAS Calibration will be required to visit our workshop.

Most insurance companies cover glass, with some including windscreen or side glass automatically, while others may require an extra payment. If you have an excess, you’ll need to pay that first before your insurance covers the rest. Please check with your insurance provider before contacting us.

Some insurance companies require a claim number. This means that you, the insured, need to contact the insurance company and inform them that you wish to make a claim on your policy, and they will give you a number that you will then be able to give to your repairer. They will then be able to send an invoice directly to the insurance company, leaving you debt- and worry-free! Some insurance companies require a claim form, yet others only require that we include the policy number on the invoice. Check with your insurance what they require.

Once we have removed the windscreen, we can determine how bad the rust is. If it is significant, then we may recommend seeing a professional repairer. If it is only surface, then for an extra fee we can clean the surface and apply a rust treatment. This will ensure that the rust will be slowed, if not stopped, and should ensure a good seal, preventing the windscreen from leaking.

The registration sticker can usually be replaced on the new windscreen; sometimes they do become brittle and fall apart when removed; if this is the case, then simply apply for a new one from the transport dept.

Depending on the vehicle, it usually takes 2-3 hours. Most modern vehicles are fitted with urethane, which requires some time to cure before the vehicle can be driven. So, fitting time plus curing time equals anywhere from 2 to 3 hours. Windscreens with ADAS systems require more time to ensure that the sensors and calibration are properly aligned for optimal performance and safety.

Again, depending on how the screen is fitted. If it is fitted with urethane, then it will take 30 to 60 minutes after the screen has been fitted before the vehicle can be driven. If it is fitted in a rubber, then in most cases it can be driven straight away. If you are unsure about how your screen is fitted, then just contact us.

Yes, we can help you with just about any glass in any vehicle; some older models are hard to find, but most modern vehicle glass is readily available. While we cannot keep every glass in stock, it is usually only overnight, and we can normally fit your order within 2-3 days.

We give a guarantee on the glass and our workmanship. If at any point you feel disappointed with our service, then we encourage you to contact us so we can rectify the problem. Our guarantee lasts until you no longer own the vehicle. It covers any leak involving the windscreen, the finished result, and any fault with the glass. Our guarantee is that you will have a new glass and will be happy with the end result.

Not only is a windscreen repair cost-effective, but it can also prolong the life of your windscreen. preventing the damage from spreading and necessitating a replacement. Also, any damage to the windscreen that is considered a defect can attract a fine. Repairing your windscreen can save you money, prevent the damage from spreading, and cause your windscreen to weaken.

Generally, any chip or crack larger than a 10-cent piece we don't recommend for repair. Normally, however, we like to take a look at the repair before we commit to a repair. Our expert staff will be able to determine if it is worth repairing and make a recommendation; the final decision is left up to you. If we cannot repair the windscreen, then we will recommend a replacement.

The most common reason a crack will spread is a change in temperature. If you have any damage to your windscreen, it is important to get it repaired as soon as possible. If there is any delay, you should avoid your windscreen experiencing any sudden change in temperature. Sometimes it is impossible, but some things that should not be done are washing a hot car with cold water out of the tap, turning the air conditioner directly on a hot windscreen, and extremely low temperatures when the interior is kept warm. Other reasons the crack may spread include the position of the damage, jarring, and rough roads.

Any pressure on the inside of the windscreen, especially near the damage, will cause it to spread. Any contamination in the damage, especially liquid, will increase the risk; that is why it is important to place a saver patch (sticker) over the damage to keep it dry and clean. It increases the chances for a better repair and extends the life of the screen until it can be repaired, but it is not a repair in itself.